Thank you for help anyway Steffen! Message 3 of 6. I am just a simple volunteer in the community like everybody else. Message 2 of 6. Message 4 of 6. Occasional Visitor. We have one polycom VVX phone which is not working now. And again…. This is the error coming. Could you please advise. Message 5 of 6. Hello nsalahuddin seacormarine. I do set the NTP info into the bootrom and the sip software.
Sadly the phone didn't pool the provisioning automaticly as hoped, so I'll get busy today explaining ppl how to reboot their phones. As for contacting the reseller, I would have to call myself then : I normally get email notification to get my certificate renewed but I didn't last time so apparently it got expired.
I guess they disabled my jira access at the same time as my portal access. So the NTP process should start before the SSL verification but in your case we would need to see log's and probably a matching wireshark trace. I'm not sure if it the bootrom or application layer that download which config files, but it seem like Bootrom have no problem contacting the https server, but the application can't download it files except for the directory.
Current logging level 3 Jan 27 Jan 27 One of the big thing I notice is that on the initial boot, the syslog show the time in GMT format rather than my eastern -5 format I did set the GMT Offset of -5 in the bootrom and the config file.
Maybe the time difference between both cause the system to make the certificate considered expired I'm guessing the Bootrom have it own https stack, and it use the correct timezone, but the application software doesn't.
It doesn't show any attempt or error to get other server config file. The lowest syslog setting I could select is 6 in the bootrom Can't select 7 for debug. If I reboot the phone, go in bootrom and do a filesystem format, I can reproduce this problem over and over again everytime with the same result as previously described.
My provisioning server is on the internet, so I can provide the link and configuration if you want to test it on your end. I did a tcpdump from the provisioning server I checked it and there is some communication, but it seem to fail and try again as the packet identity look repetitive. France Fr. Germany De. Italy It. Singapore En. Spain Es.
Portugal Pt. United Kingdom En. United States En. Contact Center. Your cookie settings have disabled Search. RingCentral Downloads. Work together. Remove registry keys and the specified file system folders. Uncomment else where applicable to see every check made in the log file. Remove any user uninstall keys. PSPath ". Remove any user install keys in the user hive and the user data part of the local computer. This part of the script checks the specified registry keys, removing the property if it or its value contains RingCentral.
If the user wasn't logged in, then the loaded registry hives are unloaded. PSParentPath ". Loop through the keys and remove any RingCentral entries. Reinstall applications. To reinstall applications, if desired, remove comment prior to running, including the log file comment. Check to confirm that the path to the MSI file is correct.
Note: The EXE files should not be deployed using this script, as doing so installs the application for the administrator account, not the user account. Uninstalling only the RingCentral Classic app. Over time, user environments can become cluttered with multiple versions of the RingCentral classic app. Running a script as administrator removes any system-wide installations of the RingCentral app, after which the current app version can be installed. When an admin runs the script on a computer with multiple users, RingCentral Classic will be uninstalled for all.
All previous versions of RingCentral Classic and any shortcuts will be removed for all users. Additionally, the script has an option to remove directories that should only be used when it is confirmed that no user is storing files in them.
To remove the folder used by RC Classic, remove the character from the four lines in the script that begin with - Force. There are four lines where this occurs. The second causes the script to look for a bit installation on a bit machine, the third and fourth lines remove the remaining Message folders inside users AppData directory. Stop any RingCentral applications that may be running.
This code attempts to stop the applications if they are currently running. If this happens, ignore the error. For each occurrence found, WMI calls the uninstall routine for that product. A user who has installed the MSI applications has permission to remove them. The invocation of Get-WmiObject can be slow, typically requiring at least seconds to return the list. Get-WmiObject is likely to take at least 20 seconds to execute on a machine. To remove RingCentral Classic for every user on the computer.
RingCentral Classic can be uninstalled for each user profile on a machine using this code. The uninstall string in the registry for RingCentralClassic allows an administrator to uninstall the application on behalf of the user.
Load user profiles. This part of the script loads each user profile that exists on the current computer system in turn and checks whether there is an uninstall section for Glip. If there is, then it executes the uninstaller string and removes the item from the registry.
Optionally, it can also remove the Glip folder from the user profile. To enable this option, uncomment the two Remove-Item lines by removing the character at the beginning of the line.
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